Handling Data Principal Rights Requests
A procedural framework for Data Fiduciaries to respond to Data Principal rights requests under Sections 11 to 14 of DPDPA 2023, including access, correction, and erasure rights.
Statutory Foundation
Sections 11 to 14 of DPDPA 2023 establish the rights of Data Principals including the right to access information, right to correction and erasure, right to grievance redressal, and right of nomination.
Rule 6 of DPDP Rules 2025 prescribes the timelines, procedures, and format for responding to Data Principal requests.
Data Principal Rights
Right to Access (Section 11)
Data Principals may request summary of personal data being processed and the processing activities undertaken by the Data Fiduciary.
Summary of data and processing activitiesRight to Correction (Section 12)
Data Principals may request correction of inaccurate or misleading personal data, completion of incomplete data, and updating of personal data.
Correction, completion, updating of dataRight to Erasure (Section 12)
Data Principals may request erasure of personal data where consent has been withdrawn and continued retention is not required for the specified purpose.
Deletion of data no longer requiredRight to Grievance Redressal (Section 13)
Data Principals may lodge grievances with the Data Fiduciary regarding any act or omission of the Data Fiduciary in relation to their personal data.
Complaint about processing activitiesRight of Nomination (Section 14)
Data Principals may nominate an individual to exercise their rights in the event of death or incapacity.
Nomination for posthumous rights exerciseResponse Procedure
Receipt and Logging
Upon receipt of a request, log the request with unique identifier, date of receipt, nature of request, and contact details of the Data Principal. Issue acknowledgment.
Identity Verification
Verify the identity of the requestor to ensure the request is from the Data Principal or their authorised nominee. The verification process must not be unduly burdensome.
Request Assessment
Assess whether the request is valid, complete, and within the scope of rights under DPDPA. Identify any applicable exemptions that may limit the obligation to comply.
Data Retrieval
Search all relevant systems to identify personal data relating to the Data Principal. Document the search scope and methodology for audit purposes.
Third Party Notification
Where personal data has been disclosed to third parties and correction or erasure is required, notify those third parties of the request unless disproportionately difficult.
Execute Request
For access requests, prepare summary of data and processing. For correction requests, update records. For erasure requests, delete data from all systems including backups.
Response Communication
Communicate the outcome to the Data Principal within the prescribed timeline. Where request cannot be fulfilled, provide reasons and information about further recourse.
Documentation
Maintain complete records of the request, assessment, actions taken, and response. Retain documentation for the period prescribed for audit and compliance purposes.
Response Timelines
| Request Type | Timeline | Extension |
|---|---|---|
| Access Request | Within prescribed period | As permitted by Rules |
| Correction Request | Within prescribed period | As permitted by Rules |
| Erasure Request | Within prescribed period | As permitted by Rules |
| Grievance | Within prescribed period | As permitted by Rules |
Grounds for Declining Requests
A request may be declined in the following circumstances:
- • The request is manifestly unfounded or excessive
- • Compliance would require disproportionate effort
- • Retention is required for legal compliance or legitimate purpose
- • Disclosure would adversely affect the rights of other individuals
- • Processing is exempt under Section 17 (State security, legal proceedings, etc.)
- • Identity of requestor cannot be verified
Where a request is declined, the Data Fiduciary must provide clear reasons and inform the Data Principal of their right to make a complaint to the Board.
Non Compliance Consequences
Penalty for Non Compliance
Failure to comply with Data Principal rights requests may attract a penalty of up to ₹50 crore per instance under Section 33 of DPDPA 2023.
Disclaimer
This guidance is provided for informational purposes and does not constitute legal advice. Specific timelines and procedures may be further specified by the DPDP Rules 2025. Organisations should establish documented procedures reviewed by qualified legal counsel.